Privacy Policy

1. Introduction

ImReSol ("we," "our," or "us") values your privacy and dedicates to protect your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, imresol.com ("Site"), and use our services.

2. Information We Collect

• Personal Information: When you register, subscribe, or contact us, we may collect personal information such as your name, email address, phone number, physical address, company name, and payment information.
• Usage Data: We automatically collect information about how you interact with our Site, such as your IP address, browser type, operating system, referring URLs, device identifiers, pages visited, and time spent on pages.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze site usage, and deliver personalized content.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide and maintain our services, including managing user accounts and processing transactions.
• Communication: To communicate with you, respond to inquiries, send administrative information, and provide updates related to your account and services.
• Marketing: To send promotional emails and marketing materials, subject to your consent.
• Personalization: To tailor our content and recommendations to your preferences.
• Analytics: To analyze usage trends, monitor service performance, and improve our Site and services.
• Compliance: To comply with legal obligations and enforce our terms and conditions.

3.1 Legal Basis for Data Processing

We process personal data of users in the European Union based on the following legal grounds:

• Contractual Necessity: We process personal information to provide our services, including managing user accounts, processing payments, and delivering property-related services. - **Legitimate Interests:** We process data to improve our services, prevent fraud, ensure security, and conduct analytics, provided such processing does not override your fundamental rights and freedoms.
• User Consent: We process personal data based on your consent for specific activities, such as marketing communications and the use of cookies for personalized experiences. You may withdraw your consent at any time.
• Legal Compliance: We process personal data to comply with legal obligations, including tax regulations, fraud prevention, and other regulatory requirements.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, and email delivery.
• Legal Requirements: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• Protection of Rights: To protect and defend our rights, property, or safety, and that of our users or others.

5. Data Security

We implement a variety of security measures to protect your personal information, including:

• Secure server environments.
• Encryption of sensitive information during transmission.
• Regular security audits and updates.
• Restricted access to personal information.

Despite these measures, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: Request access to and correction of your personal data.
• Deletion: Request the deletion of your personal information, subject to legal obligations.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent for marketing communications at any time.
• Opt-Out of Cookies: Manage cookie preferences through your browser settings.

To exercise these rights, contact us at privacy@imresol.com

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

9. International Data Transfers

If you are accessing our services from outside Spain, your information may be transferred to, stored, and processed in Spain, where our servers are located. By using our services, you consent to this transfer.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: privacy@imresol.com